911Dan Privacy Policy

At 911Dan, the protection of our clients' privacy and personal information is a priority. This privacy policy explains how we collect, use, store, and protect your personal information when you use our IT services in Quebec and Ontario.

We are committed to complying with applicable laws, including:

• Quebec: Act respecting the protection of personal information in the private sector (ARPPIPS)
• Canada / Ontario: Personal Information Protection and Electronic Documents Act (PIPEDA)

We only collect the information necessary to provide our IT services. This may include:

• Name, address, email, and phone number
• Information about computer systems, software, and networks used
• Technical data necessary to diagnose and resolve problems
• Financial or contractual information related to our services

We collect this information in a transparent and legal manner, and only with your consent when required.

The personal information we collect is used to:

• Provide, manage, and improve our IT services
• Communicate with our clients regarding their projects or support requests
• Comply with legal or regulatory obligations
• Prevent fraud or unauthorized activities

We will not use your information for commercial or marketing purposes without your explicit consent.

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with our legal or contractual obligations

To protect your data, we use appropriate technical and organizational measures, including:

• Encryption of communications and sensitive data
• Access controls for our employees and subcontractors
• Backup procedures and system security

Your personal information will never be sold to third parties.

It may be shared only in the following cases:

• Contracted suppliers or partners, for the delivery or support of our services
• Legal obligations or requests from competent authorities
• Protection of our rights, our clients, or our systems

All our partners are required to respect the same confidentiality standards.

In accordance with laws in force in Quebec and Ontario, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to the collection or use of certain data
• Object to the processing of your information for certain purposes

To exercise your rights, you can contact us at info@911dan.com or by phone at (819) 500-2310.

When you use our online services, we may use cookies or similar technologies to:

• Improve user experience on our website
• Analyze usage and performance of services
• Ensure security and protection against fraud

This data is anonymous and does not allow personal identification of a user without consent.

We may update this privacy policy from time to time to comply with legal changes or improve our practices.

Any modifications will be published on our website with the effective date.

For any questions regarding this privacy policy or your personal information, please contact:

911 DAN
Address: Nepean, Ontario, Canada
Email: info@911dan.com
Phone: (819) 500-2310